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FAQ

We receive your questions all the time and try to answer them quickly. Many questions are repetitive, so we decided to collect them on this page and group them by topic.

Order placement
Can't place an order on the siteYou can place your order using an alternative link. If a problem arises again, you can call 8-800-250-32-13 (toll-free) or write to [email protected] or messengers (Viber WhatsApp Telegram). The manager will be able to help you.
Can't enter an email Most often this is due to the fact that there is an extra space after the mail. If the problem is not in it, please inform the manager about this problem. He will help you to place an order.
About delivery
How to calculate shipping costs? After placing an order, the manager will contact you by phone to confirm the order and calculate the cost of delivery.
Can I change the delivery method after placing an order? The delivery method can be changed if the order has not yet been transferred to the delivery service. But this may affect the delivery date. To change the delivery address, call 8-800-250-32-13 (toll-free) or write to [email protected] or via instant messengers (Viber WhatsApp Telegram). If you urgently need to change delivery dates, it’s better to call.
Recommendations for choosing complexes
Which Swedish wall is better to choose? When choosing a sports complex for your home, keep in mind that the point is not only how beautifully it will fit into the interior, but also how reliably and safely it will be installed in the room. We wrote an article about this in which we tried to arrange all the points in exactly the order that helps us leave only one out of 30 walls.
Which mat is best for my wall bars? The mat is needed to ensure that exercises on the wall bars are safe. We wrote a detailed article about this in which we looked at what size and thickness to choose.
Spare partsFor various reasons, there may come a time when customers need to purchase additional spare parts or components for the wall bars (lost during a move, etc.). You can find frequently requested spare parts on our website in the “Warranty” section or follow the link. Temporarily this section opens only on Thursdays. If you do not find the spare parts that you need, most likely the complexes for which they are supplied are no longer available for sale and the spare parts are not available at the factory. You can write to us at [email protected] or via messengers (Viber WhatsApp Telegram) with attached photos of the necessary spare parts. If the manager can choose a suitable analogue, then you can purchase them.
Didn't find your question?If you have not found the answer to your question, call 8-800-250-32-13 from 9:30 to 17 hours on weekdays or write to [email protected] We understand that questions may arise at any time of the day or night and you can ask them in instant messengers (Viber WhatsApp Telegram). The manager will answer in detail during business hours.